Contact Us at: +44 - 02083242718   sales@windlasssword.com

Privacy Policy

Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. We respect your right to keep your personal information confidential and understand your desire to avoid unwanted solicitations. A recent law change requires us to disclose our Privacy Policy to you – which we are more than happy to do. We hope that by taking a few minutes to read it, you will have a better understanding of what we do with the information you provide us and how we keep it private and secure.

Types of Information We Collect:

We collect certain personal information about you – but only when that information is provided by you or is obtained by us with your authorization.

We allow users to access enhanced features by registering on the site. Our registration forms require you to give us contact information like

  • your first name
  • your middle name/initial
  • your last name
  • e-mail address
  • your password

 

Your contact information is maintained to provide a more customized experience to you. Your delivery address and payment data need not be given until you order something from us. For your order, we need your correct name, address and payment data. We also need your e-mail address so that we can confirm receipt of your order and its dispatch. We use your email as a unique identifier in our record system, to verify communications from you, and we may send you newsletters, product catalog, promotion offerings or email that you ask to receive or to tell you about changes to the site. Your contact information may also be used to contact you when necessary for administrative purposes related to your account.

In order to access some features, like adding the products in your cart and buying them, you will be asked to sign in with your login credentials i.e., your e-mail address and password.

Apart from this, we use third-party browser and analytics services like Google Analytics to collect information about your interaction with our website. For instance, we may use Google analytics tools to retrieve information from your browser, including the search engine(s), the site you came from, and the keywords you used to find our site, the pages you view within our site, and some of your browser details like the add-ons and its width and height. We may also use technologies, such as cookies to collect information about the actions you take on the Platform like the pages you view, and the links you click. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your browser type and language, IP address, access times and referring website addresses. We use this data to improve the performance of our website, better understand how the products and services perform on different devices, and provide information that may be of interest to you.

When you receive a promotional e-mail or newsletters from us, we may use analytical tools or similar technologies to determine whether the e-mail has been opened or not and which all links you clicked in the e-mail. This helps us to provide you more focused e-mail communications or other information that is relevant to your interest.

We may also supplement the information we collect with information obtained from other companies. We may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.

 

Use of Your Personal Information

Windlass Sword collects and uses your personal information to operate and improve its site and offerings. Your personal data is collected for one or more of the following purposes :

  • manage your orders on the site,
  • perform customer management operations,
  • develop business statistics, conduct market, and behavior studies,
  • build and manage sales leads or promotions,
  • send promotional information from Windlass Sword. You can unsubscribe at any time to these offers by clicking on the link provided at the bottom of the email sent to you
  • comply with our legal and regulatory obligations

We may also use your personal information to communicate with you regarding certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Personal information collected on our site may be stored and processed in our office in the United States of America or any other country in which Windlass Sword or its affiliates, subsidiaries or service providers maintain facilities.

 

Cookies

Our site uses a technology called "cookies," small files stored by your browser to help keep track of the user profile. We use temporary cookies to remember your personal profile for your convenience, to deliver content specific to your needs and interests, and to ensure you don't see the same ad repeatedly. We also use cookies to track user trends and improve areas of our sites that our users find valuable. When you sign in to a site using your credentials, we store your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page. When you sign out, these cookies are deleted from your computer. We also use cookies to improve the sign in experience. For example, your e-mail address may be stored in a cookie that will remain on your computer after you sign out. This cookie allows your e-mail address to be pre-populated so that you will only need to type your password the next time you sign in. These cookies cannot be used to run programs or deliver viruses to your computer. Also, we do not share cookie information with anyone without your permission. In turn, you can delete the " cookies" for which you need to refer to the user's guide for your browser. For more details, please refer to our cookie policy page.

 

Email Services

We at Windlass Sword has a strict Anti-Spam Policy. We will not sell, lease or rent its e-mail subscriber lists to third parties. If you take advantage of any email features on our sites, you and/or the person you email to, may receive email updates as described in the service. Please note that all emails contain the link to help you opt-out of receiving communications from us and our partners.

 

Parties to Whom We Disclose Your Information:

As a general rule, we do not disclose personal information about our customers to anyone. However, to the extent permitted by law and any applicable state Code of Professional Conduct, certain nonpublic information about you may be disclosed in the following situations:

  • To comply with a validly issued and enforceable subpoena or summons.
  • In the course of a review of our firm’s practices under the authorization of a state or national licensing board, or as necessary to properly respond to an inquiry or complaint from such a licensing board of organization.
  • In conjunction with a prospective purchase, sale, or merger of all or part of our practice, provided that we take appropriate precautions (for example, through a written confidentiality agreement) so the prospective purchaser or merger partner does not disclose information obtained in the course of the review.
  • As a part of any actual or threatened legal proceedings or alternative dispute resolution proceedings either initiated by or against us, provided we disclose only the information necessary to file, pursue, or defend against the lawsuit and take reasonable precautions to ensure that the information disclosed does not become a matter of public record.
  • To provide information to affiliates of the firm and non-affiliated third parties who perform services or functions for us in conjunction with our services to you, but only if we have a contractual agreement with the other party which prohibits them from disclosing or using the information other than for the purposes for which it was disclosed.

 

Third Party Service Providers

Some of the services available are provided by third party service providers who have their own privacy policies that may be different from ours. You should review the privacy policy of third parties before providing your personal information to them.

Outside Links

While on WindlassSword.com, you may be led to other websites. Be aware that other sites may collect data and personal information and operate as per their own privacy practices. Please remember that, once outside of our family of sites, any information you submit is outside of our control.

 

Confidentiality and security of nonpublic personal information:

Except as otherwise described in this notice, we restrict access to nonpublic personal information about you to employees of our firm and other parties who must use that information to provide services to you. Their right to further disclose and use the information is limited by the policies of out firm, applicable law, our Code of Professional Conduct, and nondisclosure agreements where appropriate. We also maintain physical, electronic, and procedural safeguards in compliance with applicable laws and regulations to guard your personal information from unauthorized access, alteration, or premature destruction. We value our customers and are committed to protecting their privacy. Please contact us if you have any questions or if we can be of further service.

Choice/Opt-out

Windlass Sword provides you the opportunity to opt out of receiving communications from us as well as our partners. To remove your personal information, users can send a request via the "Comments" feature and by typing "unsubscribe" in the "Additional Comments" section, or unsubscribe via the ‘Opt-Out’ link that is included at the bottom of every WindlassSword.com email you receive.

Correct or Update Your Information

If desired, you may access your personal information by contacting us on the coordinates given below. You can update or change your personal information for a particular tool by going to "Your Account" section of the site and following instructions to update your information or you can contact us for the same.

Duration of retaining your personal information

We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we provide the products or services to you; (ii) when we have legal obligation to which we are subject; or (iii) as advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

In case you want to deactivate your user account, you contact us on sales@windlasssword.com. However, we may continue to store archived copies of your personal information for legitimate business purposes and to comply with the law.

We also collect personal information when you contact us, send us feedback, post material to our website or on our social media accounts. Such information is also stored for a minimum of 60 days from the date of posting.

Please note that in order to handle your return request (if any), we need to store your financial details at least for 60 days from the item reaching you. Without this data, processing the return requests could be a hassle as you would need to provide your payment details all over again to proceed with the request.

Contacting Us

If you have questions or concerns about our privacy policy or if at any time you feel that Windlass Sword has not adhered to this policy, send a message through the "Contact Us" feature of WindlassSword.com or call us on +44 (0)20 8324 2718 and we'll do our best to determine any problem and quickly respond. 

Changes to This Privacy Statement

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the “last updated” date of this statement. If there are material changes to this statement or in how Windlass Sword will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how we are protecting your information.

This privacy policy does not extend to any information that is inherent in the operation of the Internet, and therefore beyond the control of Windlass Sword, and is not to be applied in any manner contrary to applicable law or governmental regulation. We reserve the right at our discretion to make changes to this policy at any time.